Return & Refund Policy

Thank you for shopping with Velmora.

We want you to be satisfied with your purchase. If there is an issue with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging.
• Proof of purchase may be required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.

Non-Returnable Items

For hygiene and safety reasons, items that have been used, intentionally damaged, or returned without authorization may not qualify for a refund.

Contact Us

If you have any questions about returns or refunds, please contact us through the Contact page on our website.